TOE-201intermediate3 hours
AI Customer Service 24/7
Deploy an AI chatbot that answers customer questions 24/7 while you focus on your business.
Give your customers instant answers any hour of the day without drowning in email or chat. You'll deploy an AI chatbot with your knowledge base that handles 80% of questions automatically while escalating the complex stuff to you. Walk away with live customer service running 24/7 and metrics to prove the time you've reclaimed.
No dates currently scheduled
Track
TOE
Level
201
Applied
Duration
3 hours
Best Value
Early Bird
$99
Save $50
Standard
Regular
$149
Standard rate
Last Minute
Day-of
$199
Walk-in rate
You will arrive overwhelmed by customer inquiries and leave with an AI chatbot answering questions 24/7, automated email responses, and clear escalation paths—saving 10+ hours per week.
About This Workshop
Stop answering the same questions over and over. In 3 hours, you'll build a complete AI customer service system: knowledge base, live chatbot, automated email responses, and human escalation workflow. Your AI handles the repetitive 80% so you can focus on the complex 20% that needs your expertise.
😰
Before
Overwhelmed by options, unsure where to start, worried about falling behind
3h
🚀
After
Clear action plan, confidence in your direction, ready to implement
Workshop Agenda
20 min
The Customer Service Problem
40 min
Build Your Knowledge Base
50 min
Build Your AI Chatbot
40 min
Automate Email Responses
20 min
Escalation Workflows
15 min
Wrap-Up & 30-Day Plan
Before You Take This Workshop
We suggest completing these workshops first for the best experience
What You’ll Learn
How AI chatbots work
Training your chatbot on your knowledge base
Integrating with your website
Lead capture and CRM integration
Escalation rules for complex questions
Measuring chatbot performance
What You’ll Walk Away With
A live AI chatbot on your website handling FAQs, pricing questions, and lead capture 24/7
Is This Workshop Right For You?
This IS For You If...
- You answer the same customer questions over and over
- Customers expect instant responses but you can't be available 24/7
- You're spending hours daily on customer support
- You want to scale without hiring support staff
- You need to respond faster to capture leads
- You're ready to let AI handle the repetitive stuff
This is NOT For You If...
- You need internal team assistants (take TCB-201 instead)
- You want full voice AI implementation (covered as overview only)
- You have no customer inquiries to automate
- You expect AI to replace ALL human support
- You need enterprise-level support systems
- **You need advanced backend workflows or AI agents** (that's [[TOE-401_ Advanced Workflow Automation - Detailed Slide-by-Slide Outline|TOE-401]])
Recommended Next Steps
Continue your AI learning journey with these workshops
PRJ-201Project
Launch Your AI Customer Service Chatbot
Deploy a live chatbot on your website in 12 hours
PRJ-303Project
Create Your AI Knowledge Base
Build a searchable knowledge base with AI that your team can query in plain English
TOE-301
AI for Meetings & Team Productivity
Build a complete meeting automation system—from transcription to action items that actually get done.
Ready to Get Started?
Join us for hands-on AI training designed for real business results.